fachai2 Privacy Policy

1. Introduction

1.1 fachai2 is committed to protecting the privacy and security of all personal information entrusted to us by our players and website visitors. We understand that privacy is important to Filipino users, and we take our obligations under the Data Privacy Act of 2012 (DPA) seriously.

1.2 This Policy applies to all personal data collected through the fachai2 Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.

1.3 This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

2. Data Controller

2.1 For the purposes of the Data Privacy Act of 2012, fachai2 acts as the personal information controller in respect of the personal data it collects from users of the Platform.

2.2 fachai2 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO using the contact details provided in Section 16 of this Policy.

3. Personal Data We Collect

3.1 fachai2 collects the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full name, date of birth, gender, nationality, government ID number	Account registration, KYC/AML compliance
Contact Data	Email address, mobile number, home address	Account management, support, notifications
Financial Data	GCash number, Maya account, bank account details, transaction history	Deposits, withdrawals, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session data	Platform security, fraud detection, analytics
Usage Data	Games played, bet amounts, session duration, login history	Responsible gaming monitoring, personalization
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer support, dispute resolution
Marketing Data	Promotional preferences, communication opt-in/opt-out status	Targeted promotions (with consent only)

3.2 Sensitive Personal Information. In certain circumstances, fachai2 may collect sensitive personal information as defined under the DPA, including government-issued identification numbers (e.g., PhilSys ID, SSS/GSIS number, TIN) for the purpose of identity verification and regulatory compliance. Such data is handled with the highest level of care and is subject to additional security controls.

4. How We Collect Your Data

4.1 fachai2 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, log files, and similar tracking technologies;
• Third-party sources: Data received from identity verification service providers, payment processors (e.g., GCash, Maya, partner banks), and fraud prevention services, where permitted by law;
• Regulatory sources: Data received from PAGCOR, AMLC, or other Philippine regulatory bodies in connection with compliance obligations.

5. How We Use Your Personal Data

5.1 fachai2 uses your personal data for the following purposes:

• To create, manage, and maintain your fachai2 account;
• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations;
• To process deposits, withdrawals, and other financial transactions;
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Republic Act No. 9160 (Anti-Money Laundering Act) and related issuances;
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct;
• To monitor gameplay for responsible gaming purposes and to enforce self-exclusion requests;
• To provide customer support and resolve disputes;
• To send transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts);
• To send promotional and marketing communications, where you have provided your consent;
• To improve and personalize the fachai2 Platform and user experience;
• To comply with applicable Philippine laws, regulations, and court orders.

6. Legal Basis for Processing

6.1 fachai2 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and fachai2 (i.e., the Terms & Conditions), including account management and transaction processing;
• Legal obligation: Processing is necessary to comply with applicable Philippine laws, including PAGCOR licensing requirements, AML/CTF obligations, and tax reporting requirements;
• Legitimate interests: Processing is necessary for fachai2's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time.

7. Data Sharing and Disclosure

7.1 fachai2 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients:

• Service providers: Third-party companies that provide services on our behalf, including identity verification providers, payment processors (GCash, Maya, partner banks), IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws;
• Game providers: Licensed game studios and software providers whose games are available on the fachai2 Platform, to the extent necessary for game operation and integrity monitoring;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where disclosure is required by law or regulation;
• Law enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other legal process;
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of fachai2's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

7.2 Any third-party service providers engaged by fachai2 are required to implement appropriate technical and organizational security measures to protect your personal data.

8. Cookies and Tracking Technologies

8.1 fachai2 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to operate and improve the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security features. These cannot be disabled;
• Functional cookies: Remember your preferences (e.g., language, display settings) to provide a more personalized experience;
• Analytics cookies: Collect anonymized data about how users interact with the Platform to help us improve performance and usability;
• Marketing cookies: Used to deliver relevant promotional content, where you have provided consent.

8.2 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fachai2 Platform.

9. Data Retention

9.1 fachai2 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

9.2 In accordance with PAGCOR licensing requirements and the Anti-Money Laundering Act, fachai2 retains account and transaction records for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.

9.3 Where personal data is no longer required, fachai2 will securely delete or anonymize it in accordance with applicable data protection standards.

10. Data Security

10.1 fachai2 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 128-bit SSL/TLS encryption for all data transmitted between your device and the fachai2 Platform;
• Encryption of sensitive data at rest, including financial information and government ID numbers;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of the Platform infrastructure;
• Two-factor authentication (2FA) options for player accounts;
• Intrusion detection and prevention systems monitoring for suspicious activity;
• Staff training on data protection obligations and security best practices.

10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fachai2 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected data subjects without undue delay, in accordance with the DPA and NPC Circular No. 16-03.

10.3 While fachai2 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You are responsible for keeping your fachai2 login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

11. Your Rights as a Data Subject

11.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fachai2:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed, as described in this Policy;
• Right of access: You have the right to request a copy of the personal data fachai2 holds about you, along with information about how it is being used;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that fachai2 has violated your data privacy rights.

11.2 To exercise any of the above rights, please contact fachai2's Data Protection Officer using the contact details in Section 16. We will respond to all verified requests within thirty (30) days of receipt. We may require you to verify your identity before processing your request.

12. Children's Privacy

12.1 The fachai2 Platform is strictly intended for persons who are at least twenty-one (21) years of age. fachai2 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete such data and close the associated account.

12.2 If you are a parent or guardian and believe that your child has registered on the fachai2 Platform, please contact us immediately at the details provided in Section 16 so that we can take appropriate action.

13. International Data Transfers

13.1 fachai2 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines, for example, where cloud infrastructure or game software providers operate internationally.

13.2 Where personal data is transferred outside the Philippines, fachai2 ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under the DPA, or reliance on the recipient's adherence to internationally recognized data protection frameworks.

14. Third-Party Links

14.1 The fachai2 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the fachai2 Platform. fachai2 is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any external sites you visit.

15. Updates to This Privacy Policy

15.1 fachai2 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. The date of the most recent revision will be indicated at the top of this page.

15.2 Where changes are material, fachai2 will notify registered players via the email address associated with their account or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the fachai2 Platform following the effective date of any amendments constitutes your acknowledgment of the updated Policy.

16. Contact Us & Complaints

16.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Email (DPO): [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the fachai2 Platform
• Response Time: We aim to acknowledge all privacy-related inquiries within three (3) business days and resolve them within thirty (30) days.

16.2 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012.